To Coinbase Support,I am writing to formally demand immediate resolution of ongoing issues with my Coinbase account. Despite repeated attempts to engage with your support team over the past several weeks, I have encountered persistent delays, generic responses, and an unacceptable lack of progress.To be clear: • My account was locked shortly after I purchased crypto on your platform. • You have since denied me the ability to send or purchase crypto, or link a new payment method. • After nearly two months of escalation and delay, your support team restored access to an outdated Chime account I no longer have access to, rather than allowing me to link a current method (PayPal). • Every time I attempt to add a new payment method, I receive an error stating “Region Blocked,” despite the fact that I reside in the United States.This situation is both financially and emotionally distressing. Coinbase’s actions — or lack thereof — are now bordering on unlawful restriction of access to my own funds and property. If this issue is not resolved immediately, I will be forced to take further action.This includes, but is not limited to: • Filing formal complaints with the Consumer Financial Protection Bureau (CFPB) and Federal Trade Commission (FTC) • Contacting the California Department of Financial Protection and Innovation (DFPI), since Coinbase operates under their jurisdiction • Consulting with legal counsel regarding potential violations of your Terms of Service and my consumer rightsI urge you to escalate this matter to a senior compliance specialist or legal team immediately. I expect a formal and concrete resolution within 72 hours, including full access to my account and the ability to add a valid, U.S.-based payment method (PayPal or otherwise).Failure to resolve this will result in swift escalation through all appropriate regulatory and legal channels.Yours sincerelyMy name is: Angelica Garcia My case number is: 23690006 via /r/CoinBase https://ift.tt/R8XW3cT
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